Privacy Policy

01 Introduction

This Privacy Policy describes how SOFTTECH TECHNOLOGIES ("we", "us", "our") collects, uses, stores and protects information relating to users of TestRain.

By accessing or using https://testrain.in/, registering for an account, purchasing a subscription, or using our online tests and educational services, you acknowledge that you have read this Privacy Policy.

This policy applies to information collected through our website, user accounts, online testing services, customer support interactions and related digital services.

02 Information We Collect

Depending on how you use TestRain, we may collect information necessary to provide and operate our services.

We request only information that is reasonably necessary for account management, service delivery, payment verification, security, customer support and improvement of the platform.

03 How We Use Your Information

Information may be used for the following purposes:

• To create and manage your TestRain account.
• To provide access to online tests, mock tests, MCQ test series and other purchased services.
• To record test attempts, calculate scores and display examination results and progress.
• To process and verify subscription purchases and related payment transactions.
• To respond to customer support requests and resolve account or payment issues.
• To maintain website functionality, security and reliability.
• To understand platform usage and improve our services, features and user experience.
• To comply with applicable legal or regulatory requirements.

04 Account Information and User Responsibility

Users are responsible for providing accurate information when creating or maintaining their TestRain account.

You should keep your login credentials confidential and should not knowingly provide your account credentials to another person.

If you believe that your account has been accessed without authorization, please contact us promptly using the contact details provided below.

05 Payments and Payment Information

TestRain offers digital educational services, including an annual subscription as displayed on the website.

Payments may be processed through third-party payment gateways or payment service providers. Payment information may therefore be handled directly by the applicable payment provider according to its own privacy policy and security practices.

06 Cookies and Similar Technologies

TestRain may use cookies and similar technologies to support essential website functions, maintain login sessions, remember preferences, improve performance and understand how visitors use the website.

Cookies may be session-based or remain on your device for a limited period depending on their purpose.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some website features.

07 Sharing and Disclosure of Information

We do not sell your personal information as a commercial product.

Information may be shared or made available, where reasonably necessary, with:

• Payment gateways and payment service providers for processing and verifying transactions.
• Hosting, infrastructure, security and technology service providers supporting the operation of TestRain.
• Service providers assisting with customer support, communications or website operations.
• Government authorities, courts or other authorized entities where disclosure is required by applicable law or lawful process.

Where third-party service providers process information on our behalf, we expect them to handle such information in accordance with applicable contractual, security and privacy requirements.

08 Data Security

We take reasonable administrative, technical and organizational measures intended to protect personal information against unauthorized access, alteration, disclosure, misuse or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. Accordingly, while we take reasonable steps to protect information, we cannot guarantee absolute security.

09 Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain account and test records, resolve disputes, prevent misuse, maintain business records, and comply with applicable legal, accounting or regulatory requirements.

When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of, subject to applicable retention requirements.

10 Your Choices and Requests

Subject to applicable law and reasonable verification requirements, you may contact us regarding:

• Access to information associated with your TestRain account.
• Correction of inaccurate or incomplete account information.
• Questions regarding how your information is collected or used.
• Requests concerning deletion or closure of account information, where applicable.

Some information may need to be retained where required for legal, security, fraud-prevention, transaction or legitimate operational purposes.

11 Children's Privacy

TestRain is an educational testing platform. Users should provide information only where they are permitted to do so under applicable law and with any required parent or guardian involvement.

If you believe that personal information of a child has been submitted to us improperly, please contact us so that the matter can be reviewed and appropriate action can be taken.

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The updated version will be published on this page with a revised "Last Updated" date. Users are encouraged to review this page periodically.

13 Contact Us

If you have questions, concerns, requests or complaints relating to this Privacy Policy or the handling of your information, please contact us using the details below.