Refund & Cancellation Policy

01 Overview

This Refund & Cancellation Policy explains how customers may request cancellation, report payment problems, and seek a refund for eligible TestRain digital services.

Because TestRain provides digital educational services, the cancellation and refund rules for digital access are different from those applicable to physical products.

02 TestRain Annual Subscription

The subscription is a digital service. No physical product is shipped to the customer.

The subscription period begins when the subscription is successfully activated and remains valid for one year, unless otherwise stated at the time of purchase.

03 Cancellation Policy

Since TestRain provides immediate access to digital educational content after successful subscription activation, cancellation requests are handled according to the status of the subscription and whether digital access has already been provided.

A cancellation request may be considered where payment has been completed but the TestRain subscription has not yet been activated or where a technical issue prevents delivery of the purchased digital service.

Once subscription access has been activated and digital services have been made available, a cancellation or refund request may not be eligible except where required by applicable law or where TestRain approves the request under this policy.

04 Refund Eligibility

Refunds may be considered in the following circumstances:

• The customer was charged successfully but the TestRain subscription was not activated because of a technical issue attributable to TestRain.
• A payment was duplicated for the same subscription due to a technical or payment processing error.
• A refund is otherwise required under applicable law.
• TestRain, at its reasonable discretion, approves a refund after reviewing the individual circumstances of the request.

A refund is not automatically guaranteed merely because a customer changes their mind after purchasing or activating the digital subscription.

05 Technical Problems and Service Not Received

If you have successfully paid for the TestRain subscription but cannot access the purchased service, please contact us as soon as possible.

We may first attempt to resolve the access or technical problem. If the issue cannot be resolved and the service was not successfully delivered, the transaction may be reviewed for an appropriate refund.

Customers should provide the registered account information and payment transaction details necessary for us to investigate the issue.

06 Duplicate or Incorrect Payments

If you believe that you have been charged more than once for the same TestRain annual subscription, please contact customer support with the relevant transaction information.

After verification of the duplicate transaction, an eligible excess payment may be refunded through the applicable payment mechanism.

07 Refund Processing

Where a refund is approved, the refund will be initiated through the applicable payment mechanism or payment service provider.

The time required for the refunded amount to appear in the customer's account may depend on the payment gateway, bank or other financial institution involved in the transaction.

TestRain cannot guarantee the exact crediting time after a refund has been initiated by the applicable payment provider.

08 How to Request a Refund or Report a Payment Issue

Customers can contact TestRain using the official contact details provided below.

09 Contact Us

For refund requests, cancellation requests, payment issues or subscription-access problems, please contact: